Frequently Asked Questions
Everything you need to know before your RV adventure. Can't find what you're looking for? Contact us— we're happy to help.
Before You Book
Do I need a special driver's license?
No. All our RVs are Class C motorhomes under 26,000 lbs, which means a regular Class C (standard car) driver's license is all you need. No CDL or special endorsement required.
Is there a minimum age to rent?
Yes, the primary driver must be at least 25 years old with a valid driver's license held for a minimum of 2 years. Additional drivers must also meet this requirement.
What documents do I need at pickup?
Bring a valid driver's license (held for 2+ years) for the primary driver and any additional drivers, and a credit card in the primary driver's name for the security deposit. Debit cards are not accepted for the deposit.
Can I change my dates after booking?
Yes, you can request a date change at any time — just contact us and we'll do our best to accommodate. Date changes are subject to RV availability for your new dates. We'll confirm within a few hours.
Pricing & Payment
How does the deposit work?
A refundable security deposit ($1,000 for most RVs) is charged to your credit card at pickup. It's fully refunded within 7-14 business days after return, provided the RV is returned in the same condition and follows our rental rules.
When do I pay?
You're not charged immediately when you book. We'll confirm availability and reach out to finalize payment. A deposit is due at pickup. We accept all major credit cards.
What's included in the nightly price?
Your nightly rate includes: full tank of gas, full propane tank, fresh water tank, bed linens and pillows, insurance coverage, 125 free miles per day, and free airport pickup (up to 6 guests). No hidden fees.
Cancellation & Changes
What is the cancellation policy?
Free cancellation 30+ days before your trip. Cancellations within 30 days are subject to a partial refund based on how close to the trip date you cancel. Contact us for specifics on your booking.
On the Road
What happens if the RV breaks down?
We provide 24/7 roadside support. If something goes wrong, call our emergency number (provided at pickup) and we'll get you help immediately — whether that's a repair, roadside assistance, or a replacement RV. Your trip insurance covers breakdowns.
How many miles are included?
125 free miles per day are included with every rental. Extra miles are $0.50/mile. If you're planning a long trip, let us know — we can discuss a custom mileage plan.
How does the generator work?
Our RVs include complimentary generator use each night (typically 6 hours). The generator powers the air conditioning, microwave, and outlets when you're not hooked up to shore power. Excess generator use is billed at $4/hour.
What about fuel? How much gas does it use?
We provide a full tank of gas at pickup — you leave with a full tank and return with a full tank. Our Class C motorhomes get approximately 8-12 MPG depending on the model. We'll give you a fuel briefing at pickup.
Rules & Policies
Are pets allowed?
No, pets are not allowed in our RVs. This policy helps us maintain clean, allergen-free vehicles for all guests. Service animals are welcome.
Is smoking allowed?
No smoking inside the RV. A $500 cleaning fee applies if smoking is detected. Smoking outside the RV is fine — just use the outdoor area.
Can I take the RV out of state?
Yes, you can travel to most US states. Please let us know your planned route when booking so we can advise on any restrictions. Cross-border travel to Mexico or Canada is not permitted.
Still have questions?
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